Come-On-Cast

So after my recent rant about Comcast a customer care rep. named ComcastMark commented on my post.  You can read the comment for yourself.  However, I'm confused.  I would love to talk to Comcast, seriously, and relate my difficult experience if it helps them improve their customer service.  But, how did Comcast customer service find my blog and why did they comment on it?  I'm thinking Mark could be a bogus scam.  I'm not sure what could be trying to get out of me (I'm unemployed currently anyway so it's not like I have a whole lot of money).

What I'm most perplexed about is that Comcast has my phone number already (and email).  Pretty sure it's attached to my name and account number.  Why did Mark ask me to contact him with my phone number if he already has access to it?  He can call me and have a conversation about my frustrating experience.  What's even weirder is ComcastMark has a blog, comcastmark.blogspot.com created in Feb. 2008.  It has one post from June 3rd, 2011 and the title is "test".  What is going on here?  Did Comcast customer care create a blogspot account to respond to people like me?  Or is there a legitimate purpose?  I don't know, it all seems a little foggy and and fishy to me, but then again, read my blog, I'm predisposed to skepticism.

Anyway, Mark, if you're continuing to read my blog, first of all, do so for entertainment value, it's more fun that way.  And second please clear up the situation for me and hopefully I can shed some light on why I still don't have an ADT security system.  Rabble-B